Hello? I am human too! Thanks!
Ya know what really irritates me? When people are screaming at me, over the phone, and asking me questions that I do NOT know the answer too. I wish I did, I really do but unfortunately, I do not. If I knew it, I would tell you! I wouldn’t keep it to myself just so you could bitch at me more then you already are.
If you know me well enough, you would know that when I get really frustrated with something… I cry. So, in the middle of listening to this person bitch me out because I could not answer the question they way they wanted to hear the answer (aka give them what they wanted), my eyes started tearing up and I was like ‘oh shit’ and had to put them on hold while I did a few deep breathes. At least after I did that and explained it, again, and then gave them to my manager, he apologized to me and told me that he hoped I had a great weekend and that he didn’t ruin the rest of the day for me. Uh yea, you kind of did.
Moral of that story: Do not bitch out customer service reps, we are humans just like you and we do not know all the answers and we really do want to make you happy. Or at least this one does.
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November 6, 2010